Refund policy
Last updated: October 18, 2026
RETURNS & REFUNDS POLICY
LOST BOYS DEPT.
At LOSTBOYSDEPT. every order is considered final sale. We encourage all customers to carefully review product descriptions, sizing information and details before completing their purchase.
CHANGE OF MIND
We do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference. Please choose carefully before placing your order.
FAULTY OR INCORRECT ITEMS
If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible at our customer service email with your order number and clear photos of the issue.
We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.
AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. Eligible customers may be entitled to a repair, replacement or refund where required by law.
CONTACT US
For questions regarding an order or a faulty item, please contact us through our website's contact page.
Thank you for supporting LOSTBOYSDEPT.
Made for the ones different by design.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at lostboysdepartment@gmail.com.